Wholesale

At DziTibet our goal is to make your purchasing experience as easy and efficient as possible. The following terms and conditions below explain how we process our orders and how we handle returns, exchanges, and refunds.

All use of this site, including the placing of any order at DziTibet, indicates your acceptance of the terms and conditions listed below. Please read the following policies, terms and conditions before submitting an order to DziTibet. These terms and conditions shall supersede all policies published on past web documents, sales receipts, and emails. DziTibet reserves the right to make changes to this site and these terms and conditions at any time without notice.

INDEMNITY:
You agree to indemnify and hold us and (as applicable) our subsidiaries, affiliates, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by you and/or any third party(s) due to or arising out of your use of this website or breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party.

EXCHANGE/RETURN POLICY:

Overview:
We want to make your shopping experience here at dziTibet.com the best. Your satisfaction is our utmost concern. On this page you will see a detailed explanation of our return and exchange policy. We will exchange or return items that are found defective in workmanship or material. Items that you are not satisfied with the color or size are only eligible for exchanges. Items that are sent out in error are eligible for free return shipping within the lower 48 United States. It is the buyer's responsibility to notify dziTibet.com of any problem.

Return/Exchange Conditions:
Defective items are eligible for return or exchange within 15 days of purchase. If the item is not available for exchange with the same item, you will be refunded the cost.

Other items are only eligible for exchange for the same product of different color or size, or another item with a value equal to or more than the original. These items must be sent back to us in as new condition with the original packaging. Additional shipping charges may apply to exchanged items. Exchanges must be made within 30 days of purchase.

Return Merchandise Authorization:
All items that are sent back to us must be issued an RMA number. To receive an RMA number, please contact us, speaking to a representative over the phone is the best method. Items issued an RMA number must be received by us within 15 days. Items sent back should be issued insurance in case of the event of a mishap.

Closeout:
Items on closeout are eligible for exchange only.

International Orders:
Orders shipped internationally are not eligible for returns or exchanges.

Damaged Goods:
We do our best to package all items according to industry standards. However, there are rare cases where the goods are damaged during the shipping process. Any items received by the customer that appears to be damaged must be reported to the shipping agency immediately. The shipping agency will then file a claim number. It is the customer's responsibility to file the claim and keep all packaging material and goods. We at dziTibet.com cannot file the claim with the shipping agency. Once the claim is filed you must contact us to receive an RMA number. When the claim is settled we will contact you for further instructions.

Exceptions:
Items sold according to weight are not eligible for return or exchange. Dzi beads are also not available for return or exchange due to their unique individual characteristics.

Customer Satisfaction:
These policies are only set as a guideline. Your satisfaction is our number one concern. In the event of dissatisfaction please contact us. Speaking to a representative over the phone is the best method.

BACKORDERS:

You will be notified as soon as possible (usually within 24 hours) after placing your order whether any parts you have ordered are backordered with our distributors. If any of your purchased items is backordered, we will give you the opportunity to cancel that item with no penalty.

SHIPPING POLICY:

DziTibet will make a good faith effort to complete delivery of the products as indicated by the estimated shipping time listed on the website, but DziTibet assumes no responsibility or liability and will accept no backcharge for loss or damage due to delay or inability to deliver, whether or not such loss or damage was made known to DziTibet, including, but not limited to, liability for DziTibet's non-performance caused by acts of God, war, labor difficulties, accidents, delays of carriers, contractors or suppliers or any other causes of any kind whatever beyond the control of DziTibet. Under no circumstances shall DziTibet be liable for any special, consequential, incidental, indirect, or liquidated damages, losses, or expense (whether or not based on negligence) arising directly or indirectly from delays or failure to give notice of delay.

Shipping charges are calculated based on the total weight of all items in your order. The shipping cost charged at the time of purchase represents an estimate using FedEx Ground or US Priority Mail. Requests for Express Mail Service or special handling will be billed separately based on published rates plus a small shipping and handling fee.

Shipping charges are non-refundable.

INTERNATIONAL SHIPPMENTS:

DziTibet will not be held responsible or accountable for lost international packages. We will ship to the address provided by the customer, however we cannot guarantee that the package will arrive. There will be no refunds or credits for lost international packages.

SALES TAX:

DziTibet only charges sales tax on shipments to California. You, the customer, are responsible for any and all unpaid sales taxes.

COPYRIGHT:

Worldwide copyright laws and treaty provisions protect all materials appearing anywhere on DziTibet’s internet site. None of these materials may be copied, reproduced, modified, or distributed in any form or by any other means without the written consent of DziTibet. Any unauthorized use of the materials appearing on DziTibet’s internet site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

JURISDICTION:

Any litigation regarding this agreement or any transaction between a customer and DziTibet shall be brought to the state or federal courts located in San Diego County, California and the customer hereby agrees and submits to such jurisdiction and venue as proper.

TYPOGRAPHICAL ERRORS:

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, DziTibet shall have the right to refuse or cancel any orders placed for products listed at the incorrect price without prior notification. DziTibet shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and the order is canceled, DziTibet shall immediately issue a credit to the credit card account in the amount of the incorrect price.